Every message answered. No lead lost.
Veneia is your omnichannel AI assistant: it serves customers wherever they write to you, around the clock, with specialized answers from your own knowledge and loads every prospect straight into your CRM — no duplicates, no code, under your control.
Omnichannel · Specialized support · No code · Your keys, your spend
specialized support
assistant for every channel
duplicate leads in your CRM
configurable without code
One assistant, every channel
Web and WhatsApp live from day one; the rest switch on whenever you need them, no code required.
Connect the assistant to your operation
Support channels and business tools, from a single assistant.
Do customers message you with no one answering in time?
Messages arrive after hours, prospects go cold waiting and your team cannot keep up. Every unanswered conversation is a sale walking to a competitor.
And when there is a chatbot, it usually falls short: it chats, but loads nothing into your CRM, books no appointments and closes no tasks. On top of that, AI costs grow unchecked and every change depends on a developer.
- After-hours messages that never get an answer.
- Prospects going cold while waiting on WhatsApp.
- Chatbots that chat but load nothing into your CRM.
- AI costs growing without control or visibility.
- Every configuration change depends on a dev.
Your AI, your tools, your rules
Veneia is an assistant that serves your customers and does real work in your systems: it queries your CRM, loads leads, books appointments and updates records — always under clear rules and with your approval on sensitive actions.
Use your own AI keys and pay the provider directly, with a spending cap so there are no surprises. Everything is configured from a visual panel, no code, and your business team operates on its own: no dev tickets.
- Serves customers and does real work: not just answers, it acts.
- Connected to your systems —CRM, ERP, WhatsApp— with clearly defined permissions.
- Your data isolated, with role-based access for your team.
- Encrypted keys and a spending cap: your AI with no surprises.
- Agent mode with your approval on every sensitive action.
- Visual no-code panel: configure without depending on developers.
From conversation to action
Four steps. One panel. Without switching tools.
Connect
Every channel in minutes
Turn on the chat on your website, connect your messaging channels —WhatsApp, Telegram, Messenger and more— and add the systems you use: one assistant serves everything, ready in minutes.
Load
Your knowledge and your systems
Upload your documents, FAQs, prices and catalog, and connect your CRM or ERP: the assistant answers from your information and works on your systems.
Enable
Publish with your models
Pick the AI model you prefer with your own keys and publish. Agent mode is optional: if you turn it on, the assistant acts with your approval.
Operate
Supervise and approve
Follow every conversation and every action from the panel: an approval inbox for the sensitive stuff and full visibility into what it did and why.
Assistants with your business rules
Your AI, your tools, your rules — always under your control.
It acts, not just replies
The assistant uses real tools —CRM, ERP, scheduling, WhatsApp— to complete tasks, not to chat about them.
Zero data crossover
Every account is isolated from the ground up: your information and your customers’ never mixes with anyone else’s.
Your AI, your keys, your spend
Encrypted keys and a spending cap before every call. No markups or artificial credits: you pay your AI provider directly.
Secure in layers
Security filters on every conversation and strict controls on every connection to your systems.
You approve what matters
Agent mode is opt-in: the assistant plans and executes, but sensitive actions wait for your approval. Automation scales without losing control.
Business, not code
A no-code panel with wizards and help at every step: the business team configures and operates it on its own.
Plug in the best AI providers on the market
Bring your own keys and pay each provider directly. No markups, no artificial credits.
Built for operations that scale
Sales, agencies, multi-brand and support: the same engine, your rules.
Sales and CRM
The assistant qualifies leads in the conversation and loads them into your CRM with no duplicates, with the full chat context. Your team gets scored contacts with no manual work.
Customer support
Reply instantly on every channel, with answers based on your knowledge base and handoff to a person with the summary ready when needed.
Business owners
One assistant that serves, informs and executes tasks: fewer unanswered messages, fewer operating hours, everything under your control.
Marketing teams
The assistant talks to your audience where they already are and returns qualified leads to your CRM: your campaigns don’t die in the inbox.
A platform that chats and executes
Everything you see here is available today; whatever is missing is explicitly marked as on the roadmap.
Omnichannel service
One assistant serves every channel: customers write where they prefer —your website, WhatsApp, Telegram, social networks or any system you connect— and you control everything from a single panel, with a per-conversation on-off switch.
It acts, not just replies
Turn on agent mode and the assistant performs real tasks —check your CRM, book appointments, send information— asking for your approval before every sensitive action. You decide how much autonomy it gets.
Connected to your systems
Plug your tools —CRM, ERP, calendar— into the assistant, with security controls that limit what it can do and which data it can touch.
Leads straight into your CRM
The assistant qualifies the prospect inside the conversation and loads it into your CRM automatically, with no duplicates and the full chat context. Sales gets contacts ready to work.
Your data, well kept
Your information and your customers’ stay isolated and protected, with role-based access for your team. Nothing ever crosses between accounts.
Your AI, your keys, your spend
Use your own AI keys: they stay encrypted, are never exposed, and a spending check reviews the balance before every call. No markups or artificial credits.
Answers from your knowledge
The assistant searches your own content before answering: responses grounded in your documents, your website and your FAQs — not generic replies.
Safe and auditable
Security filters on every conversation protect against abuse and data leaks, and you can review exactly what the assistant did on each turn.
No-code panel
Every option is a UI control with help and examples, guided wizards and access from any device. Your business team configures it without depending on anyone.
Everything is configured from the panel
Turn on what you need with a switch: channels, AI models, integrations and permissions. No code, no technicians, at your own pace.
- Messaging channels WhatsApp, Telegram, Messenger, SMS and more: each channel with its own switch.
- Assistants Create assistants with your tone, your knowledge and your service rules.
- AI models Pick the right model for each task: in the cloud or on your own infrastructure.
- Integrations Your CRM, ERP or knowledge base connected as assistant tools.
- Security and roles Role-based access and your approval on every sensitive action.
- Automations Lead follow-up and repetitive tasks on autopilot.
Web and WhatsApp active from day one; everything else turns on whenever you need it.
Your assistant, on your social media too
You publish on social media with Reteia. When someone asks, your Veneia assistant replies and turns it into a customer. No duplicates, no copy-paste.
Your assistant also answers on your social media
With Reteia, your assistant also reaches out on your social networks: when someone asks you on Instagram, Facebook or LinkedIn, your assistant replies with your knowledge and turns it into a sales conversation. You publish with Reteia, you answer and sell with Veneia.
Together with ReteiaEvery prospect, straight into your CRM
When the assistant qualifies a prospect in the conversation, it loads it into your CRM with zero duplicates and no copy-paste. Your sales team sees it like any other lead, with the chat history attached.
One AI brain for everything
The same AI engine answers on your website, WhatsApp and social networks: same models, same security, same knowledge. Consistent everywhere and simpler to operate.
Same experience, your brand
Both panels work the same: same colors, same setup wizards, same logic. Your team learns once.
Want your assistant to answer on your social networks too? That is what Reteia does. Discover Reteia →
Simple pricing. Full control.
Pay for the platform. Bring your own AI keys.
Less than paying someone to answer messages all day.
Starter
For teams that want their first omnichannel assistant without depending on developers.
- 1 workspace
- 2 users
- Website + API integration
- 1 assistant
- Knowledge base
- Security + activity log
- Use your own AI keys
- No-code panel with roles and permissions
- Agent mode + system connections
- Automatic CRM lead capture
Agency
For teams that want real automation across every channel and system.
- Up to 10 workspaces
- 10 users
- Every channel (web, WhatsApp, Telegram, social & more)
- Unlimited assistants
- Opt-in agent mode (with your approval)
- Connections to your systems (CRM, ERP)
- Leads straight into your CRM, no duplicates
- Security + full audit
- Your AI keys + spend control
- Advanced recurring billing
Enterprise
For organizations that need full scale, control and dedicated support.
- Unlimited workspaces
- Unlimited users
- Every channel and assistant
- Agent mode + system connections
- Dedicated instance + SLA
- Custom integrations
- Dedicated onboarding and support
Every plan requires your own AI API keys. You control what you spend. No hidden markup.
Frequently asked questions
What exactly is Veneia?
How long does it take to get it running?
What do I need to get started?
Can I try it before signing up?
What happens with WhatsApp and its policies?
Are my data and my customers' data safe?
Can I use my own AI keys and models?
How does it connect with Reteia?
Do you offer support in Spanish?
What is coming next?
The invisible part, done right
Everything above runs on a solid technical base. If your team wants to evaluate it, here is what sits underneath.
Universal MCP
Connect all your systems at once —CRM, ERP, knowledge base, spreadsheets— as assistant tools, behind an argument firewall with capability discovery. Not one at a time: all the ones you need.
Own API and A2A
Integrate the assistant anywhere via REST API, and let agents from other systems (A2A) collaborate with yours under the same rules and approvals.
Strict data isolation
Each account lives separated at the database level (forced row-level security) with roles and permissions. One client’s data never crosses into another’s.
Layered guardrails
Prompt-injection defenses, sensitive-data filtering and leak control on the input and output of every conversation.
BYOK: your keys, encrypted
Bring the keys of whichever AI provider you prefer (OpenAI, OpenRouter, Groq, Ollama and more). They are stored encrypted, never exposed, and a spend cap is enforced before every call.
RAG over your knowledge
Vector + agentic retrieval over your documents: the assistant answers from your real content and cites where each fact came from.
Your next assistant can do more than chat
Tell us what you want to automate and we will show you Veneia running with your tools, under your rules and with your brand.